Shipping & Returns
From packaging to delivery—and any questions afterward—find the essentials about shipping, tracking and returns in one place.
Shipping & delivery
01 / Your selection
Review the watches and box in your collection before checkout. Your order confirmation should reflect exactly what you selected.
02 / Preparation
Our planned preparation target is to confirm your selection, check and pack your box, then dispatch within 72 hours of confirmed payment. Paid orders are not open yet; fulfillment and destination coverage still need validation.
03 / Tracking
When a carrier tracking number is available, use Track My Order to follow the shipment.
04 / Arrival
Our planned transit estimate is 7–15 days after dispatch. Actual delivery depends on destination, carrier and customs processing; this is an estimate, not a guaranteed arrival date.
Delivery costs, destinations & customs
The displayed collection price includes the selected watches, presentation box and free shipping. Available destinations and any applicable taxes or import duties must be confirmed before purchase. Carrier transit times can change, particularly across borders.
Returns & refunds
Need help with a return, exchange, cancellation or warranty concern? Contact Support with your order number and a description of the issue. Please wait for return instructions before sending an item back.
The planned return-request window is 30 days from delivery. Contact support within that period and wait for return instructions before sending an item. Item-condition requirements, return shipping responsibility, return address and refund method still need confirmation in the final merchant policy before paid orders open.
Arrived damaged, incomplete or incorrect?
Keep the watch, presentation box and original packaging, then contact support with your order details. Photographs may help the support team review the issue. Your applicable consumer rights are not reduced by this guidance.
Need help?
Track an order or contact the support team. For purchase terms, see Terms of Service.