Shipping & Returns
From packaging to delivery—and any questions afterward—find the essentials about shipping, tracking and returns in one place.
Shipping & delivery
01 / Your selection
Review the watches and box in your collection before checkout. Your order confirmation should reflect exactly what you selected.
02 / Preparation
Once confirmed, your order is prepared and checked before dispatch. The final handling timeframe depends on the merchant’s published checkout terms.
03 / Tracking
When a carrier tracking number is available, use Track My Order to follow the shipment.
04 / Arrival
Delivery estimates vary by destination, shipping service and customs processing. Check the confirmed estimate for your order.
Delivery costs, destinations & customs
Available destinations, shipping costs and any applicable taxes or import duties must be confirmed in the order summary before purchase. Carrier transit times can change, particularly across borders.
Returns & refunds
Need help with a return, exchange, cancellation or warranty concern? Contact Support with your order number and a description of the issue. Please wait for return instructions before sending an item back.
Return eligibility, any change-of-mind period, item-condition requirements, return shipping responsibility and refund method must be stated in the final merchant policy before paid orders open. We do not quote an unverified return window or refund deadline.
Arrived damaged, incomplete or incorrect?
Keep the watch, presentation box and original packaging, then contact support with your order details. Photographs may help the support team review the issue. Your applicable consumer rights are not reduced by this guidance.
Need help?
Track an order or contact the support team. For purchase terms, see Terms of Service.