Frequently Asked Questions
Answers to common questions about your collection, checkout and orders. You can also contact customer care.
Collection Studio
How does Build Your Collection work?
Select For Him, For Her or Together, choose a box size, then add eligible watches to each compartment. You can review, replace, remove and rearrange your choices before continuing.
Can I save or share a collection?
Yes. Use Save My Collection in the Studio to create a shareable link or save your choices on your device. Shared links may expire; check your selected watches when reopening a link.
Can I choose different watch styles?
Browse the currently available models and filter by Classic, Chronograph, Moonphase, Sport or Skeleton. Eligibility depends on the edition and the published WooCommerce catalog.
Can I select the same watch twice?
Collection Studio is designed around distinct watches in each box. Product availability is checked again when a configured order is submitted.
Checkout and delivery
What is included in the collection price?
The Studio displays the selected watches, the matching presentation box and the applicable package price. Confirm the exact order summary and any destination-specific charges at checkout.
Which payment methods are available?
The store owner configures payment methods in WooCommerce. The available choices, if any, appear at checkout. Never send payment directly to an address or contact supplied outside the verified checkout.
Can I track my order?
Once a shipment tracking number has been issued, enter it on Track My Order. The tracking page can show an illustrative journey; that is not the same as live GPS positioning.
How long does shipping take?
Processing and delivery estimates depend on the dispatch location, carrier and destination. Please refer to Shipping & Delivery and the information provided with your order.
Returns, products and help
Can I request a return or exchange?
See the Shipping & Returns page for the current status of the policy. For an existing order, send your details to customer care. Applicable consumer rights are not limited by this FAQ.
Where can I see materials, movements and dimensions?
Open the watch details in Collection Studio or the corresponding product page. Always use the verified specifications for the physical item; reference designs and illustrations do not guarantee a particular movement or material.
How do I contact someone?
Visit Contact & Support to send an email inquiry or request a callback using the contact form popup. There is no live chat on this page.
Still need help? Send a support request.